About Us

Just as your credit union cooperative exists to meet your members’ needs, SunCorp has functioned as a cooperative to provide payment, liquidity, and investment services to credit unions. The cooperative model has allowed us to work on your behalf, and in your best interest, to aggregate payment systems volumes and deposits for the benefit of all our member credit unions.

SunCorp staff pride themselves in being an extension of your credit union’s back office. SunCorp members benefit from the long and varied credit union experience of SunCorp’s staff and management team, their passion for the cooperative credit union model, their dedication to service, and their willingness to go beyond routine operational assistance.

Mission Statement

The mission of SunCorp is to foster and promote the economic well-being and growth of members. SunCorp will provide efficient products that allow the members to focus on delivering high quality service to their members.

Vision Statement

SunCorp is our members’ first choice for providing valued solutions through cooperative pricing, superior service and convenience.

Core Values

Respect

  • We will be relationship-driven, providing services that meet or exceed member expectations.
  • We will pursue, develop, and nurture mutually beneficial relationships with members, employees, and other business partners.
  • We will foster teamwork, open, productive cooperation and communication internally, as well as with external business partners.
  • SunCorp will provide a professional working environment based on trust, dependability, consideration, enjoyment, and a mutual support among all staff levels.

Integrity

  • We will demonstrate the organization’s values and conduct business in a manner that is honest and forthright.
  • We will consider all relevant risks and make decisions based on the organization’s long-term best interest, balancing safety and soundness with strong business management.
  • We will keep our commitments regarding the products, processes, and service we deliver.

Service

  • We will seek to anticipate and understand the needs of our members, providing products and services that reflect the people-helping-people philosophy of the credit union movement.
  • We will be a premier financial service institution, whose mission is to provide superior levels of service to our members.
  • We will remember that superior service is not just for our members but also for our internal staff. We will strive to provide quality service internally as well.

Excellence

  • We will expect excellent performance from ourselves and our business partners in the delivery of timely, innovative, and exceptional levels of service to our member-owners.
  • SunCorp will attract and retain staff committed to pursuing excellence.
  • SunCorp will continually assess the environment, anticipate the future, and strategically plan and deliver innovative products and services for the benefit of our membership, remembering that our members’ success is our success.